Carphone Warehouse is telling customers to expect long delays before the company is able to install its broadband service. Since the mobile phone retailer first offered the free broadband service in April call centres have been inundated with up to 20,000 calls per day.
Over 340,000 new customers have signed up and 100,000 of those are still waiting for the free broadband to be installed. Carphone Warehouse are estimating the backlog to be cleared soon and the services to be installed by August.
The telecommunications retailer is investing more than £100m in its ‘free’ broadband offer, including start-up losses, in its bid to challenge BT. The offer requires customers to pay £11 a month for line rental and sign up for Talk Talk’s landline service for £9.99 a month.
Mobile phone network, Orange, launched its own “free” broadband offer last week, although it is available only to contract customers who spend at least £30 a month. The move is part of the company’s initiative to offer “converged” fixed-line and mobile services and the re-branding of Wanadoo under the Orange name.